Nowadays there is a growing trend that many companies are choosing to outsource their IT support. They realize that it is a huge advantage for companies to outsource their IT support.
Choosing a Managed Service Provider (MSP) for the daily input and output of your IT system is not an easy decision. You are totally responsible for keeping your business up to date. So you want to make sure you are using a reputable company that has microsoft 365 certification.
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Different service providers offer different services to their customers. Some offer "opening hours" where you buy in advance a certain number of hours when you request IT support. The work is deducted from the block. This can be useful if you don't spend too much on IT support.
However, if you spend a lot of time each week or month, consider looking for an SMB that has an "All You Can Eat" plan. This is commonly referred to as a "Managed Service Agreement". Managed service agreements provide you with unlimited maintenance calls for a fee and typically cover services such as system maintenance and workstation monitoring.
Costs are usually based on the number of your current employees and the complexity of your IT system. This system simplifies the budget because you know you won't hit a huge monthly bill when you have a month that needs a lot of support.