Businesses use call forwarding to improve customer service and stay connected with clients all the time. Traditionally, when an agent is not physically present to answer the phone, the incoming call to the handset will become missed or will divert to the Voicemail box. Because the PSTN system requires hardware upgrades to implement advanced features, organizations that operate on this system can find it difficult to make cost-effective solutions for customer service problems. You can go for services like call forwarding landline to cell phone, etc.
In many cases, the only affordable choice on the PSTN network is to use the outer answering service, which provides caller human contact, but still requires other agents to restore calls. VoIP-based call forwarding; However, it does not require an increase in hardware. Through a cloud-based system, the company can ensure that all inbound callers speak to agents by diverting calls that are not answered to manarped phones in the same building, or in a completely different location.
Call forwarding services can also be used by companies with international customer bases. Call forwarding service providers can provide business access to local telephone numbers in other countries, route incoming calls to the numbers to the domestic office. With virtual calling services, callers do not realize their communication has been directed to a different country.